Spare Parts Manager[Honda Showroom] -(Min. 5.0 to 10 yrs)-(3.50 LPA to 5.0 LPA) @Pune (Bhavani Peth)

1

Major Responsibilies:-

• Maintains a balanced inventory consistent with the requirements of the service department, commercial & wholesale accounts.
• Assists in establishing pricing parameters in each customer category that generate sufficient gross profit to produce a satisfactory profit while maintaining customer loyalty.
• Establishes individual parts inventory levels and balances them for maximum turnover.
• Monitors and adjusts inventory to minimize obsolescence.
• Ensure that all returned or warranty parts are properly tagged so that the dealership recovers full credit from the factory.

• Ensure Mechanics/technicians are adequately supplied with all parts and materials as needed.
• Oversees Purchasing of supplies & materials for Service Department.
• Analyzes sales, expenses, and inventory monthly to maintain profit goals.
• Administers a new aggressive wholesale & retail parts program to produce profit.

2

• Ensures that the same high quality level of service provided to outside customers is also provided to internal dealership customers.
• Works with the Workshop & Service Managers to ensure a timely turnaround of parts needed for internal jobs.
• Assists in analyzing departmental operations and storage layout and revises as needed for maximum effectiveness.
• Provides technical assistance to employees and customers.
• Coordinates a prompt, efficient, and timely flow of paperwork.
• Directs shipping and receiving efforts to ensure timely processing.
• Assists in developing sales promotions.
• Ensures that all dealership purchases are properly accounted for before payment is made.
• Understands, keeps abreast of, and complies with federal, state, and local regulations that may affect Spare parts sales.
• Maintains professional appearance.

• Accepts other responsibilities as requested by the HOD/Reporting Manager or dealer principal
• Seek out new parts business.
• Enforces and monitors guidelines for working with customers to ensure maximum customer satisfaction.
• Handles customer complaints immediately and according to the Company’s guidelines, forwards all concerns to the HOD/Reporting Manager.
• Manage the entire gamut of spare parts operations from inventory control, pricing policy (in coordination with the management), and warehouse & personnel management .
• Maximize profit through the effective operation of the Spare parts department.
• Provide excellent customer service support
• Ensure smooth logistics and minimize order to delivery lead time
• Prepare accurate forecasts to ensure maximum availability of stock.
• Create market awareness of Genuine spare parts and brand building.
• Conduct spare parts campaigns.
• Train and follow up on the development of spare parts team
• Source competitive replacement spare parts .

3

Ordering of Spare Parts:

• Entering spare parts orders on supplier web sites / ordering systems & Assists in the supervision of the stock order procedures.
• Conforms to policy on the special ordering of parts.
• Processing all delivery documentation on arrival.
• Notifying manufacturers of any delivery discrepancies, seeking speedy resolution.
• Booking any suspect or rejected stock in to quarantine locations.
• Communicating status of orders to Customer Care Department.
• Chasing suppliers for part queries, prices and delivery dates.
• Managing the stock levels of parts (including superseded), where appropriate.
• Manage and reduce the number of parts outstanding
• Seek out new vendors, suppliers and manufactures and negotiate terms and pricing for greater profitability.
• Appropriate management of returned spare parts.
• Responsibility for perpetual inventory.
• Identification of alternative sources of supply where necessary.

4

Administration

3

Support:

• Provide information to those with spare parts queries.
• Ensure that resources are available to meet demand for spares dispatch.
• Improvement of the systems and processes within parts department.
• Working with relevant teams on specific projects as identified.
• Supporting team members and providing temporary cover as required..