Mandatory Skills: Hands on client handling experience on Mutual fund queries

Job Description:

• Work on the tickets assigned by quality analyst
• Addressing tickets resolved & closed in timely manner with proper resolution
• Responsible end-to-end status of the ticket and eventually in quality customer service
• Understanding the client queries and responds through mail effectively
• respond to client queries and issues about AMU , portfolio management , client database , software quires , add on services
• Individually responsible for all Pending  status
• Maintaining tickets record , MIS reports and individual performance reports.